Please read our Terms & Conditions
Terms & Conditions
TERMS & CONDITIONS These are the Terms & Conditions (“Conditions”) of CPR Global Limited of registered office York Chambers, York Street, Swansea, SA1 3LZ (hereinafter referred to as the “Company”) which shall apply to ALL Goods and Services provided by the Company to the Customer and supersedes any other Terms and Conditions set out in any other fee or other Agreement between the parties.
In these Conditions entered into by the Customer of the Company the following terms shall have the following meanings and effect:
“The Customer” - means the company, firm or individual who purchases or agrees to purchase Goods and/or Services from the Company.
“Charges or Basic Charges” - means the Company’s charges for the provision of and/or in connection with Goods and the Services and/or other work carried out at the Customer’s request in accordance with the Company’s charging rates from time to time applying.
“The Company” - includes, its successors and assigns.
“Disbursements” - means the payment by the Company of any expenses or fees on the Customer’s behalf including without prejudice to the generality of the foregoing all out of pocket expenses, search fees, costs of consumable items, licence fees materials and parts or other payments made on the Customer’s behalf. “Lien” - means the Company’s right to keep all Goods, papers, documents, money or other property held on the Customer’s behalf until such time as all monies due under this Agreement are paid in full. A Lien may be applied after any Agreement ends.
“Liability Whatsoever” - includes without prejudice to the generality of the expression all liability in tort, contract, breach of representation or implied warranty or condition or such other duties at common law including liabilities for direct, indirect or consequential losses of whatever nature and howsoever caused or arising. The term shall not apply to liabilities for death or personal injury.
“Goods” - means all machines, equipment, printers, parts, consumables and related telecom products provided by the Company to the customer.
“Payment Terms” - means the payment terms set out in the quotation, advice note or written Agreement, Schedule, letter of engagement or other periodical update of fees notified by the Company to the Customer in writing from time to time.
“Confidential Information” - means as defined in clause 7.1 but shall include and will not be limited to all information which is not publicly known including the business, finance, technology, trade secrets and other commercially sensitive information of either party regardless of its nature.
“Price” - means the price for the provision of the Goods and/or Services as set out in the Schedule, Quotation, Agreement or other written document as otherwise provided by the Company to the Customer in writing.
“Rate(s)” - means the rate(s) for the time being applicable as notified by the Company to the Customer from time to time in any letter, Schedule, Agreement or otherwise notified to the client from time to time in writing in respect of the Services. “Services” - means the sale, design, Repairing, cleaning maintaining and Servicing of telecoms Goods and Equipment and related Services provided to the Customer. “Website Provisions” - means the provisions set out in clause 20 which will apply to all Services including those specifically obtained via the internet or any company website.
2. The Services
2.1 The Company agrees to undertake and use their reasonable endeavours to carry out the specific instructions of the Customer as set out in the Schedule/Agreement hereto or otherwise set out in writing by the Customer to the Company from time to time including electronic orders and accepted by the Company in writing upon these Terms & Conditions only which shall prevail over any other Terms & Conditions set out in any document from the Customer.
2.2 The Company shall take all reasonable steps to complete the Services within the time scales intimated by the Company to the Customer, however, time shall not be of the essence in respect of any Agreement or any of the Services or part of the Services thereof provided by the Company and the Company shall not be liable for any liability whatsoever either directly or indirectly attributable from the result of the late delivery of any Goods, Services or document.
2.3 The Customer shall be solely responsible for ensuring the full and correct identification of the Services confirming that it complies with their requirements and is correct in all respects. Any delivery times given are an estimate only and time shall not be of the essence in respect of any part of the Services.
2.4 Where the Customer requires the Company to provide any additional Services or to carry out further work or duties not ordinarily carried out by the Company and/or not set out in written quotation or advice note the parties shall enter into a separate agreement in respect of the same and the Company will be under no obligation in respect of such further work until such time as the further agreement is signed on behalf of both parties and the appropriate sum due paid in advance.
2.5 The Company shall be entitled to determine the manner of delivery and/or the performance of any of the Services at their sole discretion. The Company reserve the right not to accept Orders in their absolute discretion.
2.6 All descriptions of Goods are approximate only and the Company reserves the right to replace any product or Goods quoted with a similarly equipped model at their sole discretion. If any Goods are unavailable and a substitute product is suggested the Customer has the right to withdraw their Order without liability.
2.7 The provision of the Services is subject to the available research and technical information available and subject to provision of proprietary information from third parties including vendors, manufacturers and developers. Although the Company will use its reasonable endeavours to resolve any technical problems and carry out the Services in a timely and efficient manner, the client accepts that the Company may not be able to resolve all technical difficulty because of this third party information requirement. Should there be a fault with goods within 12 months of sale the Company will repair or replace (at their sole discretion) such items free of charge (fair wear and tear excepted).
2.8 All Services provided via the company’s website are subject to the Website Provisions.
2.9 The Customer has the right to cancel any Order prior to dispatch of Goods without penalty.
2.10 The Customer has the right for 30 days (“cooling off period”) from the date of delivery of any Goods ordered online from the Company to cancel any Order without charge solely on the basis that any Goods sent to the Customers are promptly returned in the same condition as when sent, including all packaging. Failure to comply with this clause shall entitle the Company to charge for all costs and losses associated or flowing from such breach.
3. Customer’s Obligations
3.1 The Customer shall:
3.1.1 make available to the Company and/or any appointed professional adviser full instructions and complete and accurate information to allow the Services to be carried out correctly and in accordance with this Agreement and in accordance with English and Welsh Law;
4. Charges and Expenses
in respect of claims for death or personal injury arising from the
Company’s own negligence, in no event shall the Company be
liable for any Liability Whatsoever including without prejudice to
the foregoing any loss of data, lost profits, loss of anticipated
savings, loss of business, loss of enjoyment, nor for any other
damage that is an indirect or of a secondary consequence of any act
or omission of the Company whether such damage was reasonably
foreseeable or actually foreseen.
5.2 Save in respect of claims for death or personal injury, the Company shall not be liable for any loss or damage or Liability Whatsoever suffered by the Customer arising out of or in connection with any breach of this Agreement by the Customer or any act, misrepresentation or omission made on or on behalf of the Customer or arising from any cause beyond the Company’s reasonable control.
5.3 Without prejudice to the foregoing save in the case of personal injury or death the Company shall have a maximum liability to the Client under this Agreement or otherwise for any cause whatsoever (whether in the form of additional costs of remedial services or otherwise) for only direct costs and damages and in any event such sum will be limited to a sum equivalent to the price to be paid to the Company for the Goods and/or Services that are the subject of the Customer’s claim.
5.4 All products, information, documents, advice, information and other Services provided by the Company and its sub-contractors are provided without warranty of any kind either express or implied including but not limited to implied warranties of fitness for a particular purpose or other infringement and the Company assumes no responsibilities for any errors, omissions or other inadequacies in the Goods or Services provided whatsoever.
5.5 The Customer agrees that it is in a better position to foresee and evaluate any loss it may suffer in connection with this Agreement and that the Basic Charges have been calculated on the basis of these limitations and exclusions in this Clause and that the limitations contained in this Clause 5 are reasonable in the light of all the circumstances particularly in respect of the size and nature of the Company compared to the size and nature of the Customer and the Customers ability to obtain insurance and the Customer agrees that he will effect such insurance as is suitable having regard to his particular circumstances and this Clause in these Terms & Conditions.
5.6 The Customer’s statutory rights as a consumer (if any) are not affected. All liability save for personal injury or death that is not expressly assumed in this Agreement is excluded.
5.7 These limitations in clauses 5.1 to 5.6 will apply regardless to the form of action, whether under statute, in contract or tort, including negligence or any other form of action. For the purpose of this Clause 5 the Company includes its employees, sub-contractors and suppliers who shall all have the benefit of the limits and exclusions of the liabilities set out above in terms of the Contracts (Rights of Third Parties) Act (1999) provided that nothing in this Agreement shall exclude or limit liability for fraudulent misrepresentations, personal injury or death.
6. Term & Termination
6.1 These Terms & Conditions of Business shall continue in force until completion of the Services unless the Agreement is terminated in accordance with any of the provisions of this Clause 6.
6.2 Subject to clause 2.9 either party shall be entitled to terminate this Agreement forthwith at any time by written notice to the other party if:
Company may terminate all Agreements with the Customer at any time by
twenty eight days notice in writing to the Customer without having to
give reasons and without being liable for any liability whatsoever
occasioned by the Customer in respect thereof howsoever arising.
of this Agreement and these Terms & Conditions howsoever
occasioned shall be without prejudice to any of the rights or
remedies of the Company nor shall it affect the coming into force or
the continuance in force of any provision hereof which is expressly
or by implication intended to continue in force on or after such
7.1 “Confidential Information” shall mean all information disclosed by one party to the other including without limitation in any written document disclosed to or obtained by one party from the other or a third party and shall include but shall not be limited to information of any products, prices, charges, all Agreements, these Terms & Conditions of Business, financial matters, prices or rates and any document appended thereto and all information relating to the parties’ operations, processes, plans, intentions, products, information, know-how, designs, trade secrets, market opportunities, customers and business affairs.
7.2 Each party will take all proper steps to keep confidential all Confidential Information of the other which is disclosed to or obtained by it pursuant to these Terms and/or any related Agreement and will not divulge the same to any third party except to the extent that such confidential information becomes public through no fault of that party.
7.3 Notwithstanding the termination or expiry of this Agreement for whatever reason these obligations and restrictions shall continue after termination of the said Agreement.
7.4 Each party agrees to keep the existence of and the nature of any Agreement and the provisions of these Terms & Conditions confidential and not to use the same with any other party in any publicity, advertisement or other disclosure with regard to this Agreement or these Terms without the prior written consent of the other party.
in this Clause shall prevent the Company from exploiting any
drawings, inventions or software or other product or service that it
develops during the term of the Agreement with the Customer and all
moral and intellectual property rights in such material shall remain
solely vested in the Company.
Customer shall indemnify the Company fully against any losses,
liabilities, costs or expenses which the Company may incur as a
result of any work done in accordance with the Customer’s
express specifications which involves or results in any infringement
of any third party right, breach of any statute, bye-law or which in
any other respect causes the Company to be liable to any third party
or any government authority in respect of any breach of statutory
duty, tort or breach of contract or such other claim incurred as a
result of information or requests made by the Customer to the
8.2 The Customer undertakes that it will indemnify the Company in respect of all proceedings, costs, expenses, liabilities or damage arising out of the breach or negligent performance or failing of performance by the Customer of the terms of these Terms & Conditions or any related Agreement or any letter of engagement or in respect of any act or omission of the Customer, its officers, employees, agents or sub-contractors.
8.3 No provision in these Terms & Conditions shall operate so as to exclude any liability of any of the parties in respect of a fraudulent misrepresentation made by that party to the other or to restrict or exclude any remedy which the other party may have in respect of fraudulent misrepresentation, personal injury or death.
9. Agency Partnership
9.1 This Agreement shall not constitute or imply any partnership, joint venture, agency or fiduciary relationship or other relationship between the parties other than a contractual relationship expressly provided for in these Terms & Conditions.
10. Entire Agreement
10.1 These Terms & Conditions supersede all prior agreements, arrangements and undertakings between the parties and constitutes the entire Agreement between the parties relating to the subject matter of this Agreement and supersede or will replace any matters that conflict with these Terms & Conditions in any Agreement, Schedule or letter of engagement sent by the Company to the Customers.
11. Force Majeure
11.1 Notwithstanding anything else contained in this Agreement, the Company shall not be liable for any delay in performing its obligations under this Agreement nor for any losses in respect thereof if such delay is caused by circumstances beyond its reasonable control.
prejudice to the generality of the previous Clause, causes beyond
the reasonable control of the Company will include:
11.2.1 acts of God, explosion, flood, lightening, tempest, fire or accident;
11.2.2 war, hostilities, invasion, act of foreign enemies;
revolution, insurrection, military or usurped power or civil war;
notices under these Terms & Conditions or under any Agreement
shall be in writing and shall be deemed to have been duly given:
12.1.1 when delivered if delivered by hand during normal business hours;
sent if transmitted by fax or e-mail and a successful transmission
report or return receipt is generated; or
In each case, all notices must be addressed to the most recent address, e-mail address or facsimile number notified to the other party.
any provision of these Terms & Conditions is prohibited by law or
adjudged by a Court of competent jurisdiction to be illegal,
unlawful, void or unenforceable in whole or in part then the
provision shall to the extent required be severed from these Terms &
Conditions and be rendered ineffective as far as possible without
modifying the remaining provisions of these Terms & Conditions
and shall not in any way affect any of the circumstances of or the
validity of or the enforcement of the other Terms & Conditions
14.1 No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of this Agreement shall either be or be deemed to be a waiver or in any way prejudice any right of that party under these Terms & Conditions.
15.1 The Company will use its reasonable endeavours to achieve completion of the Services in accordance with the time specified in any Agreement, letter or otherwise sent to the client but each date appearing in any such Agreement, letter or schedule is to be treated as an estimate only and time shall not be of the essence in respect of any aspect of the Services including the provision of any Goods.
15.2 Time shall be of the essence in respect of any payment terms in these Terms and Conditions.
16.1 The Company may perform any or all of its obligations under these Terms and Conditions and any and all part of the Services through agents or sub-contractors.
17. Third Parties
17.1 Except where expressly set out in these Terms & Conditions, the parties do not intend to confer any rights to any third parties by virtue of these Terms & Conditions or any other agreement and accordingly to that extent the Contract (Rights of Third Parties) Act (1999) shall not apply to this Agreement.
18. Law & Jurisdiction
18.1 This Agreement and any disputes in respect of the same shall be governed and construed in accordance with the laws of England and Wales.
importing the singular number includes the plural number and vice
importing persons include firms, companies, corporations and vice
20.1 access to and use of the Company’s website is strictly in accordance with these Terms and Conditions and is subject to the company’s sole ownership of all copyright and all material on its websites.
21.1 all information given by a Customer to the Company is wholly at their own risk. 21.2 the Company may collect personal information for any reason whatsoever and the Customer consents to the same including the receipt of promotional or other material provided by the Company from time to time. 21.3 the Company may use such personal information for market research and or disclose the same to main dealers for marketing purposes or other related purposes and the client agrees to be contacted by such means as the Company or its main suppliers may from time to time choose. 21.4 the company shall use its reasonable endeavours to ensure all personal information is secure to avoid unauthorised access or disclosure and shall use such safety procedures as they deem appropriate in their absolute discretion. 21.5 the company is not responsible for privacy practices, content or other matters arising from Customers use of linked websites.